Computer Requirements and Troubleshooting

If you are having issues with your course progress not saving, we recommend that you complete the course through Mozilla Firefox or Google Chrome. If you do not already have this on your computer, this can be downloaded from http://www.mozilla.org/en-US/firefox/new/ and https://www.google.com/chrome/

If this does not resolve the issue or you are experiencing other difficulties, please ensure that your computer meets the requirements as listed below.

COMPUTER REQUIREMENTS

Windows is the recommended operating system. Although the course runs on Mac and iOS.

Adobe Acrobat Reader – used to view/print your certificate. https://get.adobe.com/es/reader/

For older versions of Internet Explorer (below 10) you will need flash. https://helpx.adobe.com/flash-player.html

CLEAR CACHE

To clear the cache in your computer system please use the following web links:

http://www.refreshyourcache.com/en/home/

http://help2.talktalk.co.uk/getting-started/how-do-i-clear-my-browser-cache

ENABLE JAVASCRIPT

To enable JavaScript please use the following link:

http://www.enable-javascript.com/

POP UP BLOCKERS

Internet Explorer

Pop-up blocker is turned on in Internet Explorer by default. To turn it off, please follow these steps:

1. Open Internet Explorer by clicking the ‘start’ button , and then clicking Internet Explorer.
2. Click the ‘tools’ button, and then click ‘internet options’.
3. Then click on the 'privacy' tab and look for pop-up blockers.
4. Deselect the pop-up blocker box if there is a tick in it.

For further information on pop-up blockers, please click on the following link http://windows.microsoft.com/en-us/windows-vista/internet-explorer-pop-up-blocker-frequently-asked-questions

Firefox

To disable the pop-up blocker, follow these steps:

1. Open Mozilla Firefox by clicking the ‘start’ button , and then clicking Mozilla Firefox.
2. Click the ‘tools’ button, and then click options.
3. Select the ‘content’ panel.
4. In the content panel, click either:
5. Un-tick the box (which will allow all pop-up blockers); or
6. Click ‘exceptions’ and click ‘allow’: Click this to add a website to the exceptions list.

For further information on pop-up blockers, please click on the following link http://support.mozilla.org/en-US/kb/Pop-up%20blocker

Chrome

1. In the top-right corner of the browser window, click the Chrome menu Chrome menu.
2. Select Settings.
3. Click Show advanced settings.
4. Under "Privacy," click the Content settings button.
5. Under "Pop-ups," select Do not allow any site to show pop-ups (recommended).
6. Click Manage Exceptions and enter https://[*.]urbanehub.com
7. Click Finished

For further information on pop-up blockers, please click on the following link https://support.google.com/chrome/answer/95472?hl=en

Safari

1. In the top left, select "Safari," then select "Preferences" from the drop down menu.
2. The preferences pane will open and select "Security" on the top row.
3. Uncheck the the "Block pop-up windows" box.

FIREWALL

A firewall may be stopping the site from saving your progress. We recommend to add the website as a trusted site.

Internet Explorer

1. Go to the website and login
2. Click on ‘tools’ and select ‘internet options’
3. Click on the tab that says ‘security’
4. Click on the green arrow that says ‘trusted sites’
5. Click on the button that says ‘sites’
6. Remove the tick from the box next to “Require server verification (https:) for all sites in this zone”
7. Click on the ‘add’ button
8. Click on ‘close’

Firefox

1. From the Firefox menu, go to Tools > Options
2. Under Content, you can choose to add Exceptions to:
3. Block pop-up windows - click Exceptions... and add URLs for the sites where you want to allow pop-ups
4. Load images automatically click Exceptions... enter the URL of the site and choose to either Allow or Block the site from loading images automatically.
5. Enable JavaScript - click Exceptions... and add URLs for the sites where you want to allow JavaScript
6. Under Privacy, if you want to allow cookies from most sites, click onclear all current historyto open the Clear Recent History window, where you can select to Accept cookies from sites, but then enter some Exceptions to prevent cookies from specific sites.
7. Under Security, if you have the "Warn me when sites try to install add-ons" box checked, you can override this warning for certain sites by clicking Exceptions.
8. In the Exceptions... dialog box, enter the web site URL in the Address of web site: field, then click Allow.
9. Under Advanced, click the Network tab. There is a checkbox labeled Tell me when a website asks to store data for offline use. Here you can add Exceptions that would override this rule.

Chrome

1. Click the Chrome Menu icon on the far right of the Address bar.
2. Click on Settings, scroll to the bottom and click the Show Advanced Settings link.
3. Click on Change proxy settings (under Network)
4. Click the Security tab > Trusted Sites icon, then click Sites.
5. Enter the URL of your Trusted Site, then click Add.
6. Click Close > OK.

Safari

1. Click on the Safari menu.
2. Click "Preferences".
3. Click on the Security icon.
4. Check "Enable JavaScript".
5. Click Close.